Last Updated: July 7, 2026
At MarketIntelligence, we strive to provide reliable software and transparent billing.
Monthly subscription fees are generally non-refundable once a billing cycle has started.
You may cancel your subscription at any time to prevent future renewals.
If annual plans are offered, refunds may be considered only if requested within 14 days of the initial purchase and only if the platform has not been substantially used.
If a free trial is available, we encourage users to evaluate the platform before purchasing a subscription.
If you are accidentally charged more than once for the same subscription, we will promptly issue a refund for the duplicate payment after verification.
If you believe you were billed incorrectly, please contact our support team within 30 days of the charge so we can investigate and resolve the issue.
Temporary outages, scheduled maintenance, third-party service failures, or internet connectivity issues generally do not qualify for refunds.
Unauthorized or fraudulent payments should be reported immediately. We will investigate each case and work with the payment provider to resolve verified issues.
Canceling your subscription stops future renewals but does not automatically generate a refund for the current billing period.
Your account will remain active until the end of the paid subscription period unless otherwise stated.
If you have questions regarding billing or refunds, please contact our support team before initiating a payment dispute so we can assist you as quickly as possible.